Yet another reason to dislike their products – poor design.
Apparently one of their applications (Call Track Pro – a FAC application), tries to open JTAPI ports in a very illegal and bad way. They had the gaul to blame Cisco for their product failing.
Their support also isn’t that reliable, almost takes an act of God to get them to move.
I also just found out this product isn’t certified on CallManager 3.3 or 4.1, and they also don’t have an active developer agreement with Cisco. Just idiotic IMHO.